Frequently Asked Questions

Our coffee is roasted daily in small batches by certified roasters who complete our Dunn Brothers Coffee Certified Roaster Program. We never sell coffee more than 5 days old, ensuring peak freshness and flavor.

Yes! All our coffee comes in full one-pound bags, not the smaller 12 oz packages many competitors offer. This gives you better value and more coffee to enjoy.

We offer multiple grind options including:

• Whole bean
• Drip/auto drip
• Espresso
• French press
• Pour over

Absolutely. We partner with Fair Trade USA and Rainforest Alliance certified farms, and personally visit farms to ensure responsible practices. Our goal is 100% certified or verified sustainable coffees.

Yes, we specialize in single-origin coffees and micro-lot selections that showcase unique flavor profiles from specific regions and farms.

Most orders ship within 1-2 business days. Since we roast daily, your coffee will be incredibly fresh when it arrives.

• Standard shipping rates apply for one-time orders
• Subscription orders include FREE shipping

Yes, you'll receive tracking information via email once your order ships.

We stand behind our quality. If you're not completely satisfied, contact us for a replacement or refund.

Currently, we ship within the United States. Contact us for special international shipping requests.

Choose your preferred roast level and grind, and we'll send you one pound of freshly roasted coffee monthly. Our certified roasters select different coffees from our current offerings to surprise you each month.

• 15% savings on every order
• FREE shipping included
• Access to limited roasts and special releases
• Freshly roasted coffee delivered monthly
• Pause, reschedule, or cancel anytime

The price of our coffees varies, so check the product page for info.  You can order one time, or get a subscription to get fresh coffee delivered every month!  You get free sipping included.

Our standard subscription features roaster's choice selections. This allows you to discover new favorites while ensuring you receive the freshest, highest-quality coffees.

Yes, you can easily pause, reschedule, or cancel your subscription anytime with no hassle through your account dashboard.

Yes, you can easily add additional products to your monthly subscription box.

Click "Sign Up" at the top of any page and follow the simple registration process. Having an account makes reordering and managing subscriptions easy.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.

Log into your account and go to "Payment Methods" to update your card information or billing address.

Yes, we use industry-standard SSL encryption to protect all payment and personal information.

Take our coffee quiz! Answer a few quick questions about your taste preferences and lifestyle, and we'll match you with the ideal roast to start your coffee journey.

• Light roast: Bright, crisp flavor with higher acidity, highlighting the bean's natural notes
• Medium roast: Balanced flavor with moderate acidity and body
• Dark roast: Bold, rich flavor with lower acidity and fuller body

Store coffee in a cool, dark place in an airtight container. Avoid refrigeration or freezing, which can affect flavor.

Our coffee is best enjoyed within 2-4 weeks of the roast date. Since we roast daily and ship quickly, you'll receive the freshest possible coffee.

• Reach us here at any time.  
• Email: sales@dunnbrothers.com
• Phone: 612-334-9746

Yes! We have franchise locations across the Midwest. Visit https://locations.dunnbrothers.com to find a location near you.

Yes, we accept returns of unopened products. Contact customer service for return instructions and our full return policy.

Contact our customer service team - we're here to help! We'll get back to you quickly with answers to any questions about our coffee, orders, or subscriptions.